You can now manage your support tickets directly through the AI assistant you already use every day. It takes under two minutes and is completely free, as part of the support plan you already have.
The problem we saw every day.
Most ideas for a website don't come up in front of a computer, while submitting a ticket used to require a few quiet minutes that simply aren't there in those moments. The owner of an online store hears about a wrong price from a customer over the phone, the marketing manager remembers the missing field in the contact form while driving to a meeting, and the idea for a new section arrives in the middle of the lunch break.
That is exactly how "I'll submit it later" is born, a phrase our project managers know all too well, along with the calls from the car that they later turn into tickets and the Friday issues they only hear about on Monday. None of these stories involve carelessness, just people with overloaded days.
So we decided to turn things around and bring the system to you.
What we changed?
You connect your client portal to your AI assistant once, and from then on you simply say what you need.
Submit a ticket in a single sentence.
"Open an urgent ticket to Weband, card payments are failing at the last checkout step."
The request goes straight into our system with all the details, and the team picks it up right away.
Check the status without searching.
"What's open on our site, and is Weband waiting on anything from us?"
The answer comes back in seconds, perfect for the two minutes before a meeting.
Get a monthly summary.
"What did we get done on the site this month, and how many hours were logged?"
The whole month in one message, with no reports and no emails.
There is also a less obvious benefit. If you are already discussing something with your assistant, you can simply end the conversation with "open a ticket to Weband so they can review this." The idea reaches us with the full reasoning behind it, without you retyping a thing.
Why this is a game changer?
For an online store, this means saved orders. For a marketing team, it means an idea that doesn't stay stuck in a notebook. And for us as an agency, it is a way to be where our clients actually are: on their phones and on the move.
How to get started?
If you are a Weband Support client, get in touch and we will send you the setup instructions, which take only a few minutes.
If we are not working together yet but you would like your website support to look like this, let's talk.
